This session brings you real world tales from a decade and more in the Service Management kitchen. What's it like at the end of a meal, does each person put their plate in the dishwasher how they see fit? Does the next person move everything so they can fit pots and pans in?
This webinar focuses on connecting the various disciplines in IT management, breaking down the silos to optimise and streamline IT management.
Join us for an insightful morning with our guest speakers and opportunity to network with your peers.
This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.
Join our lunch and learn by Keith Reeves (Service Management Team Manager at DHCW), and learn from his experience of ten years of participating in and coordinating audits within DHCW.
Join us at Churchill War rooms, to experience rapid change in a safe, simulated environment, whilst deploying technologies, improving processes and achieving success.
Join us on 27th March at 12:00 for our next Member Forum with the Chair and Board of itSMF UK, where we will outline our current activities and strategy and provide you with an opportunity to have your say as a member.
Join us as we launch our new Service Design Community where we will highlight the exciting events lined up for 2025 featuring inspiring speakers and share how you can be part of this dynamic community!
Join us for a North-West member meet up where we have a number of speakers lined up ready to showcase ITSM case studies in Energy, Research and more.
This masterclass is a hands-on practical event designed to help you understand the right experience measures for your business and how you can follow a 9-step approach to build your experience level agreements.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
Disclaimer: Our member environment runs on a separate system. As such, when navigating to member areas on this website you may notice that you are redirected to a different environment.
