You have heard of experience level agreements (XLAs) and want to implement them but where do you start? Your organisation is different from others so how do you design the right XLAs for your business?
Facilitated by Neil Keating, XLA Master and Chief Experience Officer at Bright Horse, this masterclass follows on from the ‘Introduction to XLAs’ and ‘Designing the Right XLAs’ masterclasses and is a hands-on practical event designed to help you understand the right experience measures for your business and how you can follow a 9-step approach to build your experience level agreements.
This event is aimed at the Beginner/Intermediate level.
If the responsibility for building the right XLAs or experience measures sits with you or members of your team or you want practical guidance in how to build them, then this is the right masterclass for you.
Please note: Attendance of the Introduction to XLAs and Designing the right XLAs events are a mandatory pre-requisite.
This online Masterclass will be delivered using the Zoom platform and you can test your compatibility with Zoom here.
itSMF UK members will automatically earn 7 ‘Professional Education’ ITIL CPD points for attending this event – more details available here.
Places are available to itSMF UK members for £295.00 + VAT.
Not yet a member? You’ll be shown a price of £460 + VAT which includes an ‘Individual’ level annual membership. To find out about other membership levels, benefits and costs please click here.
Please contact the office on +44 (0) 118 918 6500 to discuss a dedicated delivery of this event for your organisation.
online remote