Regional Member meetings take place across the UK. They are free of charge to members and provide an opportunity to gather with other practitioners to share experiences, listen to guest […]

This primary focus of this event will be around "how do you confirm your SIAM model is ready to use?" The day will start with an overview of the SIAM […]

Join us to learn how to take your problem management efforts from reactive to proactive to make your business more successful. We will look at how to get started, how to improve existing efforts, and how to make proactive problem management work alongside your other IT and business activities.

Learn how to improve the services you currently deliver by simplifying the user experience and better facilitating self-help; and discover how to better support IT governance and improve business processes, all while reducing your service costs with our dedicated Service Catalogue workshop.

To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations – attend this workshop.

Improve IT operations across quality, speed, and cost; influence customer perceptions of IT “value” by demonstrating a commitment to improving services; and enhance IT service provider reputation and drive greater customer satisfaction, by undertaking CSI best practice. Learn more here.

Our next free member event in Northern Ireland will take place in Belfast on the 28th of September and will be focused on the challenges and opportunities of IT service management (ITSM) data, with multiple case studies from our host Allstate. We hope you can join us! 

Our next free member event in the South West and Wales region will take place at the Land Registry offices in Plymouth. With a focus on Agile Service Management the event will provide an opportunity for members to gather with other practitioners to share experiences and listen to guest speakers.

Shift Left in ITSM is the concept of moving the activity of providing resolution support as close to the front line and customer as possible. By doing so, reducing wait time for customers, simplifying support activity, and reducing the actual cost of dealing with an incident. Sound appealing? Click through!