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Free Member Event – Northern Ireland

September 28, 2018, 9:30 am - 2:00 pm

Our next Northern Ireland regional event will take place at the Allstate offices in Belfast, and the agenda for this event can be viewed below.

The day will be centered on the challenges and opportunities of IT service management (ITSM) data.  Have you ever wondered whether you could get more out of the data that you have gathered around incidents and problems? Would you like to learn what more you can you your configuration data for beyond what you are already? Join us in Belfast and hear how the people at Allstate have been grappling with these same challenges, hear all about their exciting solutions, and learn from their experience. We encourage you to come along and engage with their story and bring your own to learn from one another too. 


TimeAgenda ItemPresenterDuration
09:30 - 10:00Registration & Refreshments30 Mins
10:00 - 10:20IntroductionsJohn Jenkins, Allstate20 Mins
10:20 - 11:05ITSM data: An Allstate perspectiveAllstate45 Mins
11:05 - 11:50Extracting value from dataAllstate45 Mins
11:50 - 12:35ITSM data: Group discussion All delegates 45 Mins
12:35 - 13:45Lunch & Networking70 Mins
13:45 - 14:00AOB/Wrap-UpRichard Horton15 Mins

How much does it cost?

This event is free for all itSMF UK members.

If you are not an itSMF UK member, contact us at events@itsmf.co.uk to find out how you can attend, or find out more about membership by clicking here.



September 28, 2018
9:30 am - 2:00 pm
Event Category:


itSMF Events Team
+44 (0)118 918 6500


Allstate Northern Ireland
10 Mays Meadows
Belfast, Northern Ireland BT1 3PH United Kingdom
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