Roman will talk about the role and positioning of experience management and XLAs in ITIL 4, including the ongoing update of the SLM practice guide.
Your Service Desk team is answering calls and resolving issues within performance targets. You’re under constant scrutiny for controlling support costs. Despite this, you are expected to pick up the slack when a new system is implemented. Join us and find out how can you can turn this situation around to the benefit of both your team and the larger organisation.
Bringing the two worlds of Service Desk and ITIL together, this webinar will reflect on BT Enterprise's journey over the last 2 years in getting these practices under one umbrella with great success.
This session focuses on the critical value component of “Alignment”, extracted from the acclaimed book, “The V*A*L*U*E Formula”, which introduces and explains a fundamental model to help organisations maximise their stakeholder value.
This webinar looks at the elements of service management that can help to develop long term success and quality, with key tips on how to develop and ensure that these are built in to transformation projects as well as BAU. This will also include experience management, people and culture, management and leadership, metrics and analysis, and service governance.
This webinar will break down the definition, value, and foundations of digital trust to help better understand how it is a key outcome of good cybersecurity and privacy.
If you don’t understand leverage, you’re probably working too hard. Join this enlightening session to learn how to leverage your way to greater value.
You may have heard this before, but there is truly no one on this planet who is EXACTLY like you. Nor is there another organisation which is EXACTLY like yours. Joining this session might just make a “difference” in your career.
Co-creating value in organisations will help you understand how applying ITIL4 and value focussed Enterprise Service Management thinking to your organisation via a Community of Practice can enable you to co-create value for your colleagues, partners, and consumers.
Why does “getting things done” seem so difficult at times? You seem to be making progress when all of a sudden so many things just get in the way! This session focuses on the critical value component of “Execution”
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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