Webinar – Getting started with Value Stream Mapping
This webinar will explain what a value stream mapping event is and is not, how to create and facilitate it and how to make the plan of next actions come to life the very next day.
This webinar will explain what a value stream mapping event is and is not, how to create and facilitate it and how to make the plan of next actions come to life the very next day.
DevOps, Agile (40+ flavors), ITSM (6 at least flavors), BRM, new ways of leading or managing, digital, cloud, and more as a new movement for leaders seems to appear daily. Which framework to adopt? Which to blend? Are they really the same in terms of outcomes?
Facilitated by Daniel Breston, who first began studying business continuity when a hurricane took away his data centre, this webinar will explore how to alter the perception of continuity into a true supportive culture.
Join Akshay Anand (AXELOS Product Ambassador, ITIL) for this webinar as he highlights three distinct (but related) approaches organisations typically use to adapt their ways of working to the latest guidance and the relative merits of each.
This webinar will explain what a CCOE is and how to establish one that will be effective and which delivers results. Also, find out why you should not outsource a CCOE, and how to get started with developing a CCOE for your own organisation.
Important areas of discussion in the DPI publication include conducting assessments, using reporting and metrics, keys to successful continual improvement, a solid basis for communication and organizational change management, and much more.
The Drive Stakeholder Value book is one of the most “fresh thinking” of the ITIL4 Managing Professional publications, but still very useful and practical. This webinar will not only provide you with knowledge of what the DSV book is all about. It will also cover why it is so urgently needed.
During this webinar we'll learn about 10 years of successful Enterprise Service Management at CERN. CERN was among the first to introduce IT service management principles outside the IT environment, applying ITIL based processes in a wide range of services across the whole organisation.
HMRC recently embarked on the largest EMEA public sector deployment of ServiceNow! During this webinar they will discuss how they established and then maintained an 'Out of the Box' methodology and the benefits of doing so with respect to supporting their ITSM Strategy and ITIL 4 alignment.
Join Rob Akershoek for this webinar which is about creating an overall blueprint for your new digital operating model, defining the value streams (and end-to-end processes), tooling landscape and roles and responsibilities (and skills) you need to create a digital ready organisation.