SM Forum

  1. Events
  2. SM Forum

Views Navigation

Event Views Navigation

Today

SM Forum – Customer Experience: time for a rethink?

Online Delivery

Featuring experience-focused consultants Jonathan Boyd, Neville Hughes and Mark Bewick, plus speakers from ServiceNow and a panel discussion, this SM Forum focuses on some of the key issues facing CX today.

Free

SM Forum – AI: how are we doing so far?

Online Delivery

What has AI achieved to date and what does the future hold? This virtual Service Management Forum brings together industry analysts and researchers, service providers and end users to discuss the real impact of AI and its implications for business and society.

Free

Sector spotlight: Service Management in the Healthcare sector

Online Delivery

In this first itSMF UK Sector Spotlight, we’ll be hearing from practitioners at the front line of digital transformation in the healthcare sector in both England and Wales - from those tasked with delivering the mainstream services to those looking to improve the high-stress working environment.

Free

Sector Spotlight: next steps for ITSM in the financial services industry

Online Delivery

Few industry sectors have felt the impact of a changing business world as much as financial services. In this Sector Spotlight, we focus on some of the key issues and challenges confronting our banks and building societies as they fine-tune their ITIL 4 services in an agile, cloud-based world. In all three of our featured […]

Free

Sector Spotlight: Unified service management and digital skills in our universities

Online Delivery

Modern higher education institutions are complex bodies with numerous departments, student groups, administrators, shared services and alumni organisations sharing hundreds of applications and legacy systems. This can result in inconsistent service experience across campus, longer wait times, lower CSAT and user dissatisfaction, compounded by funding issues and competitive pressures.

Free

SM Forum – SIAM: success factors and future directions

Online Delivery

Service Integration and Management (SIAM) has evolved rapidly over the last decade. This SM Forum brings together an international line-up of SIAM practitioners and advocates to consider the case for SIAM, the key success factors to implementation, and the new standard that will help those looking for a structured approach.

Free