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SMtech forum – Service Management Solutions

Novotel London West 1 Shortlands, Hammersmith, London, United Kingdom

Join us on 29th January in London for our first SMtech forum - ‘Service management solutions: I still haven’t found what I’m looking for’. FREE to attend, the day will include presentations from Hornbill, ivanti, Marval, Nexthink and more...

SMtech forum – Artificial Intelligence

Thinktank, Birmingham Millennium Point, Curzon Street, Birmingham, West Midlands, United Kingdom

Join us on 23rd May in Birmingham for our next SMtech forum - ‘Artificial Intelligence'. FREE to attend, let us help you find the ideal partner to solve your business needs.

SMtech forum – Asset Management Solutions

Good Hotel, London Western Gateway, Royal Victoria Dock, London, United Kingdom

Join us on 24th September in London for our next SMtech forum - ‘Asset management solutions'. FREE to attend, let us help you find the ideal partner to solve your business needs.

SMtech forum – Cloud Management

America Sqaure Conference Centre 1 America Square, 17 Crosswall, London, London, United Kingdom

Many product vendors have launched new toolsets to support cloud computing more effectively, but as ever there remain many questions to consider in choosing the best solutions. FREE to attend, let us help you find the ideal partner to solve your business needs.

Customer and employee experience: SLA, XLA and OXM in a COVID-challenged world

Online Delivery

This online forum brings together a line-up on popular industry experts – Duncan Watkins of Forrester, Dave D’Agostino of Nexthink, Sami Kallio of Happy Signals and independent consultant and author Barclay Rae – to explore the best ways to manage customer and employee experience in the future. The event will also include break-out discussions to give attendees the chance to share their particular interests and concerns.

SM Forum – Service Management and the Cloud

Online Delivery

In this new online Service Management Forum, industry leaders from Forrester, Microsoft, ServiceNow and the Cloud Credential Council will discuss the obstacles we face in truly embracing the benefits of a more automated and agile future, and then open the floor for attendees to share their own experiences.


SM Forum – Self-service, automation and CX – taking the next steps in ESM

Online Delivery

The events of the last year have highlighted the need to rethink the way we provide value to our customers - through automation, self-service, and more agile processes and collaboration across the enterprise. This online Service Management Forum examines the key elements of service transformation that are reshaping the way we support the business, with breakout sessions to discuss the topcis on more detail.


SM Forum – ITOM, AIOps and ITSM

Online Delivery

There is growing interest in the ways that ITOM underpins ITSM, providing the supporting infrastructure of asset, configuration, security and availability management on which IT services depend. During this event we'll discuss ways that service and operations management can and should inter-relate.