Whether you are very mature in your journey to AI Ops or whether you are just considering starting out, this hot topic deserves the spotlight for a few hours of your time.
Service management as a profession is often overlooked alongside more familiar job choices. As the function that manages the delivery of IT services (and increasingly other business services) to customers, it attracts individuals from a range of backgrounds, developing their knowledge and expertise in such areas as change enablement, incident and problem management, service design, […]
The service management market is in flux as certification bodies compete for dominance, and various best practices are under scrutiny. Join us to discusses the result of a seven-month project that conducted research with CXO leaders in large organisations and thought leaders in the service and experience management community.