Community of Practice – Management of Service Meeting
This meeting will focus on how organisations do Service Management which will take the form of a Q&A session with a panel of invited SMEs.
Free
10 events found.
Online Events
Events
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Online Delivery
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Community of Practice – Design and Transition Meeting
Online DeliveryIn this CoP Design and Transition meeting we will be discussing Modern Service Design and Transition Management. Previous Transition SIG Chair and current community member Jon Morley will be looking into how Service Design and Transition looks within a more Modern Service Management landscape.
Free -
ITSM2021 Annual Conference & Awards
Online DeliveryOur conference covers a variety of topics and helps delegates gain practical advice, collaborate and discuss mutual challenges. The Awards highlight the achievements of the ITSM industry’s leading lights, those whose dedication, commitment and imagination deserve to be celebrated.
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Community of Practice – Management of Service Meeting
Online DeliveryThis meeting will look at Measuring Quality of Service. The session will start with Richard drawing on his experience of defining and measuring Quality of Service and then opening up to the floor for Q&A contributions.
Free -
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Community of Practice – Strategy and Planning Meeting
Online DeliverySo you want to create, track and implement a Service Improvement Programme to achieve a strategic transformation? This will be the first of two sessions to bring our collective experience together as a Community of Practice on how to get buy in for a Service Improvement Programme.
Free -
Online Masterclass – The Kanban Method
Online DeliveryWe discuss what Kanban is, how it compares to other management tools and how it is practiced. We'll help you understand who you are, where you are within your organisations network of services, what you can do to improve your service performance and your organisations fitness for purpose.
£295 -
Webinar – Communicating and Marketing SM to the Business/Senior Management
Online DeliveryAs we progress through our careers, certain types of communications tend to get more challenging. We’ve all been there, this event will highlight different communication approaches and techniques that can help modern ITSM.
Free -
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Community of Practice – Strategy and Planning Meeting
Online DeliveryAn informal catch up and open discussion with Strategy and Planning chair and community members.
Free -
Community of Practice – Design and Transition Meeting
Online DeliveryThis meeting will be a catch up where we will review 2021 and looking forward to prioritise COP activities for the coming year.
Free -
Community of Practice – Management of Service Meeting
Online DeliveryThis will be a planning session and will give all CoP members the opportunity to shape and improve the meetings this year.
Free
