Online Event – Service Transition: Lunch & Learn
Join our lunch and learn session to takes a close look the Service Transition offering within the Department for Work and Pensions.
Free
10 events found.
Online Events
Events
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Online Delivery
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Women in ITSM CoP – Don’t let the voice in your head hold you back
Online DeliveryJoin us for an inspiring Women in ITSM session that tackles one of the biggest barriers to success - your inner critic
Free -
Introduction to ITSM – Part 1
Online DeliveryDesigned for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.
£99 -
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Online Masterclass – Major Incident Management
Online DeliveryThis masterclass offers a mature, tried and tested approach to major incidents for Major Incident Managers. Using a major incident case study, participants will relive the frustrations and joys of handling conflicting demands and present a flexible dashboard to help hold the whole thing together.
£295 -
Online Masterclass – XLA Design – Pilot
Online DeliveryThe focus for this masterclass is to help organisations understand what experience is, why it is important and key considerations when implementing experience measures/XLAs.
£99 -
Online Masterclass – Cultural Change
Online DeliveryChange is a constant feature of everyone’s life, affecting people at all levels within all organisations globally. How individuals cope and deal with change can of course be very different. This event will be of significant benefit to anyone who is tasked with supporting others through change and taking some form of personal responsibility for ensuring change is successfully implanted into the organisation.
£295 -
Online Masterclass – Kanban for ITSM
Online DeliveryIn this interactive masterclass we will not only discuss what Kanban is, how it compares to other management tools, and how it is practiced; we will also help you understand who you are, where you are within your organisations network of services, and what you can do there to improve your service performance and your organisations fitness for purpose.
£295 -
Online Masterclass – Configuration Management
Online DeliveryThis interactive Configuration Management masterclass addresses the key linkages between service management and configuration management. What a holistic configuration management process looks like and how to implement an effective configuration management practice in your organisation.
£295 -
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Service Design and Transition CoP – The Benefits of Early Engagement for Service Design
Online DeliveryJoin this session to hear how you can apply the lessons and practical steps learnt at DWP to help strengthen your Service Design offering.
Free -
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Online Masterclass – XLA Design
Online DeliveryThe focus for this masterclass is to help organisations understand what experience is, why it is important and key considerations when implementing experience measures/XLAs.
£295
