This interactive event will provide actionable and practical guidance for establishing good Enterprise Service Management within an organisation.
We are going back to basics on risk management so if you're new to risk management, whether it's due to being subject to the new DORA regulations, or you just need to add a risk management component to your ITSM environment, then Friday the 13th is actually your lucky day.
As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.
IT Service Continuity Management (ITSCM) addresses the gaps in the traditional disaster recovery approach by introducing layers of resilience that provide higher levels of protection. Attend this masterclass to understand how to fine-tune your organisation's approach to IT resiliency.
Designed for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.
In this session, you will learn how to create a Journey Map, and the key datasets that need to be captured that help you see what is happening today v’s where you need to be tomorrow and help you on the path toward meeting your desired goals and strategy.
IT Asset Management has evolved from an administrative function to a key strategic initiative for the delivery of IT services. From efficient use of IT budgets and meeting compliance obligations to providing a solid foundation for Information Security, IT Asset Management is an essential element of IT Management.
This interactive event will provide actionable and practical guidance for establishing good Enterprise Service Management within an organisation.
To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead, attend this event and learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations.
To effectively manage the bridge communications and actions, you will learn why it’s important to separate 4 thinking processes into separate conversations and experience how to manage the visualisation of them in a 4-colour dashboard.
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