This AI readiness workshop will help to ensure you are in the best possible position to maximise the Return On Investment from your AI implementation, whether that be a chatbot or ITSM tool functionality.
On International Woman's day, join the conversation and be part of the movement towards empowerment and inclusion of woman in the ITSM workplace.
This masterclass follows on from the Introduction to XLAs masterclass and is a hands-on practical session designed to help you understand the right experience measures for your business and how you can follow a 9-step approach to build your experience level agreements.
Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task and few resources to work with. This masterclass will show you how to add value in the most difficult of circumstances!
Richard Horton is Service Management Lead at NIHR CRNCC. He implemented an ISO27001 Information Security Management System in 2017 and has been improving it ever since. People outside IT sing its praises, hence running this session. Richard will present and have supporting input from people outside IT on what it feels like to be on the receiving end.
Join a panel of ITSM professionals from CGI who will share their stories of how they have formed their careers in (or involving) Change Management.
This masterclass provides a foundation level understanding of human-centred design and IT service management. By the end of the event, delegates will be able to draw upon practical, actionable tools to ensure human-centred design values are being embedded in their workplace.
This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.
This webinar will describe Vodafone's journey to evolution from Problem Management to Reliability Management, the initiatives launched and future plans. When we look back a couple of years, the way our problem management process was set up was very reactive, with outdated practices, and we were not fully leveraging our opportunities nor addressing glaring gaps in terms of global reach.
This interactive masterclass will provide practical guidance on the techniques and approaches that can be used to define change authorities and ensure that the right people and right approaches are used within those change authorities.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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