
AI-Driven ITSM: Are You Ready to Lead the Change?
Are you interested in integrating AI capabilities into your existing IT service offering but unsure how to get started?
We can help you accelerate this journey!
What will it involve?
- Review your business case & alignment with business objectives
- Discussions on implementation considerations areas:
o Knowledge structure
o Data privacy
o Staffing/Structure
o Enterprise Service Management impact
o Tooling & Integration opportunities
o Service Desk impact – Ways of Working, support channels
o Reporting & success criteria
- Implementation prioritisation & roadmap
Who should attend?
- Anyone considering either adding or expanding their existing AI capabilities
- This workshop can be used in preparation for implementation of a Chatbot
Outputs
- Gain practical insights quickly to maximise your AI investment
- AI implementation priority plan
- High-level readiness report
What are the key benefits of attending?
- Fast-track AI journey
- Structured forward plan
- Understand existing capabilities
- Understand areas for improvement
Target Audience
This event is aimed at the Beginner/Intermediate level. Facilitated by Barclay Rae, Ex Board Member of itSMF UK and Service Management Consultant since 1994, Barclay is part of ITIL 4 Lead Author Team, lead editor ITIL4 CDS, ITIL Practitioner co-author, SDI associate and auditor as well as SDC standards co-author.
BOOK YOUR PLACE
Delivery platform
This online session will be delivered using the MS Teams platform.
How much does it cost?
Places are available to itSMF UK members for £295.00 + VAT.
Not yet a member? You’ll be shown a price of £460 + VAT which includes an ‘Individual’ level annual membership. To find out about other membership levels, benefits and costs please click here.
REGISTER NOW!
online remote