Online Masterclass – AI Feasibility

AI-Driven ITSM: Are You Ready to Lead the Change?​

Are you interested in integrating AI capabilities into your existing IT service offering but unsure how to get started?​

​We can help you accelerate this journey!

What will it involve?

• Review your business case & alignment with business objectives
• Discussions on implementation considerations areas:
  o Knowledge structure
  o Data privacy
  o Staffing/Structure
  o Enterprise Service Management impact
  o Tooling & Integration opportunities
  o Service Desk impact – Ways of Working, support channels
  o Reporting & success criteria
• Implementation prioritisation & roadmap

Who should attend?

• Anyone considering either adding or expanding their existing AI capabilities
• This workshop can be used in preparation for implementation of a Chatbot

Outputs

• Gain practical insights quickly to maximise your AI investment
• AI implementation priority plan
• High-level readiness report

What are the key benefits of attending?

• Fast-track AI journey
• Structured forward plan
• Understand existing capabilities
• Understand areas for improvement

Target Audience

This event is aimed at the Beginner/Intermediate level. Facilitated by Barclay Rae, Ex Board Member of itSMF UK and Service Management Consultant since 1994, Barclay is part of ITIL 4 Lead Author Team, lead editor ITIL4 CDS, ITIL Practitioner co-author, SDI associate and auditor as well as SDC standards co-author.

BOOK YOUR PLACE

Delivery platform

This online session will be delivered using the MS Teams platform.

How much does it cost?

Places are available to itSMF UK members for £295.00 + VAT.

Not yet a member? You’ll be shown a price of £460 + VAT which includes an ‘Individual’ level annual membership.  To find out about other membership levels, benefits and costs please click here.

REGISTER NOW!

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