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Online Masterclass – AI Feasibility
AI-Driven ITSM: Are You Ready to Lead the Change?​
Are you interested in integrating AI capabilities into your existing IT service offering but unsure how to get started?​
​We can help you accelerate this journey!
What will it involve?
- Review your business case & alignment with business objectives
- Discussions on implementation considerations areas:
o Knowledge structure
o Data privacy
o Staffing/Structure
o Enterprise Service Management impact
o Tooling & Integration opportunities
o Service Desk impact – Ways of Working, support channels
o Reporting & success criteria - Implementation prioritisation & roadmap
Who should attend?
- Anyone considering either adding or expanding their existing AI capabilities
- This workshop can be used in preparation for implementation of a Chatbot
Outputs
- Gain practical insights quickly to maximise your AI investment
- AI implementation priority plan
- High-level readiness report
What are the key benefits of attending?
- Fast-track AI journey
- Structured forward plan
- Understand existing capabilities
- Understand areas for improvement
Target Audience
This event is aimed at the Beginner/Intermediate level. Facilitated by Barclay Rae, Ex Board Member of itSMF UK and Service Management Consultant since 1994, Barclay is part of ITIL 4 Lead Author Team, lead editor ITIL4 CDS, ITIL Practitioner co-author, SDI associate and auditor as well as SDC standards co-author.
Delivery platform
This online session will be delivered using the MS Teams platform.
How much does it cost?
Places are available to itSMF UK members for £295.00 + VAT.
Not yet a member? You’ll be shown a price of £460 + VAT which includes an ‘Individual’ level annual membership.  To find out about other membership levels, benefits and costs please click here.
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