Online Masterclass – Pragmatic Continual Improvement

Improve IT operations in terms of quality, speed, and cost; influence customer perceptions of IT ‘value’ by demonstrating a commitment to improving services; and enhance IT service provider reputation and drive greater customer satisfaction by undertaking Continual Improvement best practice.

Webinar – Getting started with Continual Improvement

In this webinar we provide practical guidance on the basic things you need to have in place to support the culture of Continual Improvement. Then, to help ‘kick start’ your approach we provide some simple practical no cost methods to help you identify and begin to progress improvement opportunities as part of the ‘day job’.