Webinar – Getting started with Continual Improvement
In this webinar we provide practical guidance on the basic things you need to have in place to support the culture of Continual Improvement. Then, to help ‘kick start’ your approach we provide some simple practical no cost methods to help you identify and begin to progress improvement opportunities as part of the ‘day job’.
Online Masterclass – Pragmatic Continual Improvement
Improve IT operations in terms of quality, speed, and cost; influence customer perceptions of IT ‘value’ by demonstrating a commitment to improving services; and enhance IT service provider reputation and drive greater customer satisfaction by undertaking Continual Improvement best practice.
Masterclass – Pragmatic Continual Improvement
Improve IT operations in terms of quality, speed, and cost; influence customer perceptions of IT ‘value’ by demonstrating a commitment to improving services; and enhance IT service provider reputation and drive greater customer satisfaction by undertaking Continual Improvement best practice.
The Impossible Ring
What can an 18-year old in a shed teach ITSM leaders and teams about continual learning and CSI? Last summer, my 18 year-old son James taught himself not just to […]
It’s All About Integrations
At the recent ITSMF SIAM event, it was great to see so much interest in SIAM. I was humbled to be amongst such esteemed company, as my co-presenters were each […]
