At the recent ITSMF SIAM event, it was great to see so much interest in SIAM. I was humbled to be amongst such esteemed company, as my co-presenters were each well-respected in the SIAM field – James Finister, Steve Tuppen, Barclay Rae. Whilst us consultants did a great job of giving our views and opinions, the guys from BG Group, Dave Armes and Kevin Baxter, really stole the show.
Their presentation centred on a combination of SIAM and an aggressive approach to CSI as a means of bringing about big changes in ways of working very quickly. The itSMF would welcome more presentations such as this, which were grounded in real world experience, and presented with passion and deep knowledge by those who had lived and breathed introducing the changes across the complex BG Group business.
Clearly, as we all come to grips with SIAM as a discipline, views are beginning to converge on what SIAM is, and more importantly what it isn’t! However, there is still much to do in defining some common terminology, as we once did with ITIL.
I feel so passionately about this, that I’ve agreed to chair the itSMF SIAM Special Interest Group, to help bring about consensus, and hopefully to repeat the effort of producing a publication on SIAM, as the SLM SIG once did when I chaired that. There was a huge amount of interest in the SIG expressed at the SIAM event, so they’ll be no shortage of willing volunteers. It is sure to be less about gaining interest, but more about harnessing the effort and getting everyone pushing in the right direction. We’ve decided to hold a launch event in September, and the itSMF are currently working on finalising a date, and a London-based location for this event, so look out for more information on this.
I think the SIG would do well to collate the presentations from the SIAM event, and others that have been delivered, to try and extract the common language and definitions contained within them.
I’ll keep looking out for interesting SIAM studies and articles in the meantime, as I develop my own thinking around this subject.
Steve Morgan
I specialise in the design, build and implementation of IT Service Management (ITSM) and Service Integration & Management (SIAM) solutions, helping organisations to optimise their IT Operating Models, improve processes and manage complex multi vendor eco-systems.
I've been in the IT Service Management industry for over 30 years. I pride myself on my practical approach to helping IT leaders to solve their challenges. I have worked across all industry sectors, at organisations of varying sizes, where I have brought about sustainable change for my clients.
