Community of Practice – Design and Transition Meeting

This meeting will be a catch up where we will review 2021 and looking forward to prioritise COP activities for the coming year.
Community of Practice – Strategy and Planning Meeting

We will invite a Service Improvement/Transformation panel of experts to discuss how best to address service improvement challenges and opportunities plus questions from the floor/attendees.
Community of Practice – Strategy and Planning Meeting

An informal catch up and open discussion with Strategy and Planning chair and community members.
Community of Practice – Strategy and Planning Meeting

An informal 30 minute catch up between the Community Chair and members which will allow for open questions and answers, and a chance to provide feedback on future CoP plans including which topics we will cover and early drafts of our ITSM22 Conference session.
Community of Practice – Strategy and Planning Meeting

An informal catch up and open discussion with Strategy and Planning chair and community members.
Community of Practice – Strategy and Planning Meeting

An informal catch up and open discussion with Strategy and Planning chair and community members.
Community of Practice – Strategy and Planning Meeting

This session will discuss experience and approaches used when approaching Risk Management using Frameworks and Strategic Risk Management.
Community of Practice – Strategy and Planning Meeting

An informal catch up and open discussion with Strategy and Planning chair and community members.
Community of Practice – Management of Service Meeting

This meeting will look at Measuring Quality of Service. The session will start with Richard drawing on his experience of defining and measuring Quality of Service and then opening up to the floor for Q&A contributions.
Community of Practice – Strategy and Planning Meeting

So you want to create, track and implement a Service Improvement Programme to achieve a strategic transformation? This will be the first of two sessions to bring our collective experience together as a Community of Practice on how to get buy in for a Service Improvement Programme.
Community of Practice – Design and Transition Meeting

In this CoP Design and Transition meeting we will be discussing Modern Service Design and Transition Management. Previous Transition SIG Chair and current community member Jon Morley will be looking into how Service Design and Transition looks within a more Modern Service Management landscape.
Community of Practice – Management of Service Meeting

This meeting will focus on how organisations do Service Management which will take the form of a Q&A session with a panel of invited SMEs.