So you want to create, track and implement a Service Improvement Programme to achieve a strategic transformation? This will be the first of two sessions to bring our collective experience together as a Community of Practice on how to get buy in for a Service Improvement Programme.
This meeting will look at Measuring Quality of Service. The session will start with Richard drawing on his experience of defining and measuring Quality of Service and then opening up to the floor for Q&A contributions.
In this CoP Design and Transition meeting we will be discussing Modern Service Design and Transition Management. Previous Transition SIG Chair and current community member Jon Morley will be looking into how Service Design and Transition looks within a more Modern Service Management landscape.
This meeting will focus on how organisations do Service Management which will take the form of a Q&A session with a panel of invited SMEs.
The theme for our next meeting will be ‘How to operate Problem Management successfully’ and will include a guest speaker followed by an interactive Q&A session.
The Strategy and Planning Community of Practice has agreed to develop a catalogue of Frameworks, Standards, Bodies of Knowledge and Methodologies. This will be the second of two sessions on our prioritised topic of Service Strategy and Cultural change.
Our Community has set a full agenda of interesting topics, following on from the work to establish a Catalogue of Framework, Standards and Bodies of Knowledge.
This meeting is to discuss the current look of the community, review the feedback collated and agree our next key topic of discussion that will take place in the September.
Following productive discussions on building a catalogue of Frameworks, Standards and Bodies of Knowledge, this Strategy and Planning CoP meeting will open the floor up to discuss which topics we focus on for the remainder of 2021.
This meeting will focus on how organisations do Service Management which will take the form of a Q&A session with a panel of invited SMEs.