Community of Practice – Strategy and Planning Meeting

So you want to create, track and implement a Service Improvement Programme to achieve a strategic transformation? This will be the first of two sessions to bring our collective experience together as a Community of Practice on how to get buy in for a Service Improvement Programme.

Community of Practice – Management of Service Meeting

This meeting will look at Measuring Quality of Service. The session will start with Richard drawing on his experience of defining and measuring Quality of Service and then opening up to the floor for Q&A contributions.

Community of Practice – Design and Transition Meeting

In this CoP Design and Transition meeting we will be discussing Modern Service Design and Transition Management.  Previous Transition SIG Chair and current community member Jon Morley will be looking into how Service Design and Transition looks within a more Modern Service Management landscape. 

Community of Practice – Strategy and Planning Meeting

The Strategy and Planning Community of Practice has agreed to develop a catalogue of Frameworks, Standards, Bodies of Knowledge and Methodologies. This will be the second of two sessions on our prioritised topic of Service Strategy and Cultural change.

Community of Practice – Strategy and Planning Meeting

Following productive discussions on building a catalogue of Frameworks, Standards and Bodies of Knowledge, this Strategy and Planning CoP meeting will open the floor up to discuss which topics we focus on for the remainder of 2021.

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