Community of Practice – Joint event – ITSM Maturity Assessments

itSMF UK’s Communities of Practice (CoPs) provide the opportunity to bring together like-minded professionals to focus on areas of common interest. Our CoPs allow members to explore new ideas, challenge and discuss Service Management principles, practices, toolsets and frameworks.  If you have not heard of the Communities of Practice before or have yet to formally volunteer for a specific group, please click here for additional information.

ITSM Maturity Assessments – Everything you’ve always wanted to know about process maturity assessments and IT Service Management, but were afraid to ask.

The majority of us will have experienced a maturity assessment at some stage of our IT Service Management career. The assessment. The maturity score from 1 to 5. The report.

Then what? Well maybe some heated discussions, a flurry of actions to improve scores that are ‘too low’.  Rinse and repeat 6 to 12 months later, and hope the score improves and that service improves for your customers and clients.

We can do better, and this session will help you do that by hearing from experts from all three of our Communities of Practice who have learned lessons good and bad.”

Meeting Agenda

• Introductions
• Maturity Assessments 101 – new readers start here, and a refresher for everyone else
• Case study 1 – maturity assessments and Service strategy
• Case study 2 – maturity assessments for Design and Transition
• Break
• Case study 2 – maturity assessments for Management of Service
• How itSMF UK supports members and their maturity assessments
• Panel session – chair to ask prepared ITSM Maturity Assessment questions of a panel + audience invited to submit and ask questions
• Close

Delivery Platform

This event will be delivered using Microsoft Teams.

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.

REGISTER NOW!
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