The theme for our next meeting will be 'How to operate Problem Management successfully' and will include a guest speaker followed by an interactive Q&A session.
This meeting will focus on how organisations do Service Management which will take the form of a Q&A session with a panel of invited SMEs.
This meeting will look at Measuring Quality of Service. The session will start with Richard drawing on his experience of defining and measuring Quality of Service and then opening up to the floor for Q&A contributions.
This will be a planning session and will give all CoP members the opportunity to shape and improve the meetings this year.
We will be looking at Performance Management and the use of XLAs, SLAs and KPIs
We will be looking at Benefits Management and if it is still required?
Asset Management and the CMDB in a cloud environment.
An informal 30 minute catch up between the Community Chair and members which will allow for open questions and answers, and a chance to provide feedback on future CoP plans including which topics we will cover and early drafts of our ITSM22 Conference session.
In this meeting we will review Service and Management Reporting.
An informal 30 minute catch up between the Community Chair and members which will allow for open discussions reviewing 2022.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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