Management of service

Following the success of the first meeting, the second meeting for this Community of Practice will give the community the chance to plan the way forward for future meetings

This meeting will look at ways to optimise change management paying particular attention to - change and change improvement, including how to chair and run more effective CABs as well as Change Management in a more Agile environment.

We will be taking the opportunity to review the activities and lessons learned over the last 3 months so that the focus and format best aligns with the community requirements.

This meeting will focus on how organisations do Service Management which will take the form of a Q&A session with a panel of invited SMEs.