Webinar – From SLA to XLA and back: an ITIL journey
Roman will talk about the role and positioning of experience management and XLAs in ITIL 4, including the ongoing update of the SLM practice guide.
Free
10 events found.
ITIL
Events
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Online Delivery
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Webinar – The Perfect Match: Your Service Desk and ITIL practices
Online DeliveryBringing the two worlds of Service Desk and ITIL together, this webinar will reflect on BT Enterprise's journey over the last 2 years in getting these practices under one umbrella with great success.
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Webinar – Alignment: Let’s get focused!
Online DeliveryThis session focuses on the critical value component of “Alignment”, extracted from the acclaimed book, “The V*A*L*U*E Formula”, which introduces and explains a fundamental model to help organisations maximise their stakeholder value.
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Online Masterclass – Major Incident Management
Online DeliveryDiscover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
£295 -
Webinar – Leverage your way to greater VALUE!
Online DeliveryIf you don’t understand leverage, you’re probably working too hard. Join this enlightening session to learn how to leverage your way to greater value.
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Webinar – Discover your Uniqueness, Increase your Value
Online DeliveryYou may have heard this before, but there is truly no one on this planet who is EXACTLY like you. Nor is there another organisation which is EXACTLY like yours. Joining this session might just make a “difference” in your career.
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Webinar – Co-creating value in organisations
Online DeliveryCo-creating value in organisations will help you understand how applying ITIL4 and value focussed Enterprise Service Management thinking to your organisation via a Community of Practice can enable you to co-create value for your colleagues, partners, and consumers.
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Webinar – The Secret Sauce is Execution: Getting things done
Online DeliveryWhy does “getting things done” seem so difficult at times? You seem to be making progress when all of a sudden so many things just get in the way! This session focuses on the critical value component of “Execution”
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Online Member Meet-up: Crafting the Next Generation of Service and Experience Management
Online DeliveryThe service management market is in flux as certification bodies compete for dominance, and various best practices are under scrutiny. Join us to discusses the result of a seven-month project that conducted research with CXO leaders in large organisations and thought leaders in the service and experience management community.
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Webinar – Synergy: Getting it together, keeping it together (The V.A.L.U.E. Formula)
Online DeliveryThis session focuses on the importance of synergy, the elusive power which comes from pulling the five value components together – and keeping them together through increased momentum.
Free