Online Masterclass – Post Incident Review
Join us for this Kepner-Tregoe masterclass, designed for Major Incident Managers and Problem Managers and delivered over two days via WebEx.
£295
10 events found.
ITIL
Events
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Online Delivery
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Online Masterclass – Major Incident Management
Online DeliveryDiscover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
£295 -
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Masterclass – Major Incident Management
etc.venues Marble Arch Garfield House, 86 Edgware Road, LondonDiscover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
£295 -
Online Masterclass – ITIL 4 in Action Simulation
Online DeliveryThis simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
Free -
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Webinar – 2023 Business Simulation Launch
Online DeliveryWorking with our simulation partner GamingWorks, we are delighted to expand the range of events available to members for free during 2023. This webinar explores the benefits of business simulation events and provides an overview of each simulation and the relevant target audience.
Free -
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Business Simulation – ITIL 4 in Action
etc.venues Marble Arch Garfield House, 86 Edgware Road, LondonThis simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
Free -
Webinar – Introduction to The V*A*L*U*E Formula
Online DeliveryIn collaboration with multiple itSMF country chapters, this webinar introduces the back-to-basics model, concepts and guidance on how to maximise your organisation’s value explored within the exciting book, “The V*A*L*U*E Formula”, by Ken Wendle.
Free -
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Online Masterclass – Major Incident Management
Online DeliveryDiscover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
£295 -
Webinar – Repairing ITIL’s blind eye
Online DeliveryFor more than 30 years, we have tried to solve the challenges of Business-IT Alignment, the challenges of getting in control of IT and the ever growing complexity, with practice-based frameworks. Join us to find out how the Dutch developed the Unified Service Management method (USM), as a companion to ITIL and other practice-based frameworks, ISO standards, and techniques like Agile and DevOps.
Free -
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Webinar – Value: It’s more than you think
Online DeliveryIn collaboration with multiple itSMF country chapters, this enlightening session - based upon in-depth research on the subject of “value” – explores the concept of value from multiple perspectives by Ken Wendle.
Free
