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Member Meet-up – Newcastle

HMRC Newcastle Business Events Centre, Benton Park View, Benton Park Road, Newcastle Upon Tyne, United Kingdom

Our next free member networking event in the North, focused on the relationship between ITIL and DevOps, will take place at HMRC offices in Newcastle on 26th February 2019.

Masterclass – Designing Your Operating Model using the Operating Model Canvas

&Meetings Paddington 5 Merchant Square, Paddington, London, London, United Kingdom

Whether you are designing an IT operating model, a Service Management operating model or an operating model for an individual product or service, the Operating Model Canvas and its accompanying tools will help you.

Masterclass – Problem Management

etc.venues Marble Arch Garfield House, 86 Edgware Road, London

FULLY BOOKED. Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task with few resources to work. This masterclass will show you how to add value in the most difficult of circumstances!

Preparing for ITIL 4

Forrester Research 265 Strand, London, London, United Kingdom

FULLY BOOKED. This special one-day seminar, kindly sponsored by Forrester Research, offers a chance to hear about the new ITIL 4 Foundation content and future directions from members of the authoring team, ITIL publishers, and industry analysts.

Masterclass – Change and Release Management

etc.venues Marble Arch Garfield House, 86 Edgware Road, London

To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations – attend this event.

Member Meet-up – Bristol

Hewlett Packard Enterprise Bristol Filton Road, Stoke Gifford, Bristol, United Kingdom

Our next free member networking event in the South West & Wales, focused on designing your operating model and making the future if ITSM relevant, will take place at Hewlett Packard Enterprise offices on 21st March 2019.

Member Meet-up – Belfast

Allstate Northern Ireland 10 Mays Meadows, Belfast, Northern Ireland, United Kingdom

Our next free member networking event in Northern Ireland, focused on continual service improvement, will take place at the Allstate offices in Belfast on 29th March 2019.

Preparing for ITIL 4

Forrester Research 265 Strand, London, London, United Kingdom

This special one-day seminar offers a chance to hear about the new ITIL 4 Foundation content and future directions from members of the lead authoring team, including Barclay Rae, Stuart Rance and Akshay Anand,  plus other industry analysts.

Masterclass – DevOps Simulation

Deloitte London 2 New Street Square, London, United Kingdom

This event demonstrates the business value and positive impact of a DevOps approach. By helping to clearly communicate the DevOps case for change, it creates shared understanding and commitment towards Development and Operations working together as a high-performing team.

Masterclass – Business Information Management (BiSL)

etc.venues Marble Arch Garfield House, 86 Edgware Road, London

Implementing streamlined and holistic information management systems is essential to the smooth delivery of modern businesses’ interconnected services. Learn how to transform the way an enterprise manages its data – with the mission to enhance business performance and value.