Webinar – Exploring current ITSM trends
The world of IT Service Management (ITSM) is evolving at a rapid pace, join this webinar to learn about the trends shaping ITSM in the coming years.
Free
10 events found.
Webinar Events
Events
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Online Delivery
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Webinar – IT Service Design: Journey towards efficient IT Services
Online DeliveryIn this session, you will learn how to create a Journey Map, and the key datasets that need to be captured that help you see what is happening today v’s where you need to be tomorrow and help you on the path toward meeting your desired goals and strategy.
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Webinar – ITIL in 2026 and beyond
Online DeliveryRoman will share an update on the future direction of ITIL in 2026 and beyond. He will explore how the framework is evolving to meet the needs of today’s digital‑first and AI‑enabled environment, ensuring it remains relevant, practical, and forward‑looking. Roman will also highlight how ITIL is being strengthened to provide a fully holistic, end‑to‑end operating model that reflects the way modern professionals and organisations collaborate, innovate, and co‑create value both now and in the years ahead.
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Webinar – Selling Experience Management and XLA to C-Level
Online DeliveryThis webinar outlines an approach for "selling" Experience Level Agreement (XLA) and other forms of Experience Management to C-level executives. XLAs are a newer approach to IT service management that emphasizes user experience and business impact, extending traditional Service Level Agreements (SLAs) that focus solely on technical and often irrelevant metrics.
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Webinar – The New ITIL Managing Professional Track: Product, Service, and Experience
Online DeliveryTo continue with the ITIL version 5 webinar series, we are delighted to welcome back Roman Zhuravlev, Senior ITIL Architect at PeopleCert, and Mark Smalley the Lead Author of the Experience book.
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Webinar – The New ITIL for Leaders: Defining direction in an ever-changing environment
Online DeliveryContinuing with the ITIL version 5 webinar series we're pleases to welcome Kaimar Karu, co-author of Strategy and the lead author of Transformation books, and Roman Zhuravlev, Senior ITIL Architect at PeopleCert, who will share how the New ITIL may increase chances for your strategy success.
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Webinar – The Experience Distortion of IT Service Management
Online DeliveryJoin award‑winning author, ITIL® 4 co‑author, and creator of Humanising IT™, Katrina Macdermid, for this exclusive webinar exploring her Amazon Top‑10 bestseller The Experience Distortion of IT Service Management.
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Webinar – New ITIL for AI Governance: How to adopt AI without losing control
Online DeliveryContinuing with the ITIL (Version 5) webinar series, we are delighted to welcome back Roman Zhuravlev, Senior ITIL Architect at PeopleCert, and James Finister
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Webinar – From IT support to enterprise nerve centre: ESM is the CIO’s AI-era edge
Online DeliveryThis webinar explores how CIOs can move beyond traditional IT management to become true enterprise technology leaders in an AI-driven world. Drawing on insights from Snowflake CIO Mike Blandina, we’ll examine how Enterprise Service Management can position technology as the central nervous system of the business. Join us to learn how strategic ESM enables governance, responsible AI, and measurable business outcomes—without falling into the trap of “imposter ESM.”
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Webinar – Understanding ITIL® (Version 5): Qualification Scheme and Certification Pathways
Online DeliveryThis webinar will provide an overview of ITIL (Version 5) and its associated qualification scheme. The session will explore the qualification scheme in detail, including the available modules, possible learning journeys, and the audiences each certification is designed to support.
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