For more than 30 years, we have tried to solve the challenges of Business-IT Alignment, the challenges of getting in control of IT and the ever growing complexity, with practice-based frameworks. Join us to find out how the Dutch developed the Unified Service Management method (USM), as a companion to ITIL and other practice-based frameworks, ISO standards, and techniques like Agile and DevOps.
In collaboration with multiple itSMF country chapters, this enlightening session - based upon in-depth research on the subject of “value” – explores the concept of value from multiple perspectives by Ken Wendle.
In collaboration with multiple itSMF country chapters, this is the 3rd instalment of the 'VALUE' webinar range. During this insightful, interactive and entertaining session Ken Wendle will focus on the critical value component of “Vision”.
Roman will talk about the role and positioning of experience management and XLAs in ITIL 4, including the ongoing update of the SLM practice guide.
Your Service Desk team is answering calls and resolving issues within performance targets. You’re under constant scrutiny for controlling support costs. Despite this, you are expected to pick up the slack when a new system is implemented. Join us and find out how can you can turn this situation around to the benefit of both your team and the larger organisation.
Bringing the two worlds of Service Desk and ITIL together, this webinar will reflect on BT Enterprise's journey over the last 2 years in getting these practices under one umbrella with great success.
This session focuses on the critical value component of “Alignment”, extracted from the acclaimed book, “The V*A*L*U*E Formula”, which introduces and explains a fundamental model to help organisations maximise their stakeholder value.
This webinar looks at the elements of service management that can help to develop long term success and quality, with key tips on how to develop and ensure that these are built in to transformation projects as well as BAU. This will also include experience management, people and culture, management and leadership, metrics and analysis, and service governance.
This webinar will break down the definition, value, and foundations of digital trust to help better understand how it is a key outcome of good cybersecurity and privacy.
If you don’t understand leverage, you’re probably working too hard. Join this enlightening session to learn how to leverage your way to greater value.
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