The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.
The aim of our focus day is to pull together enough content to write a white paper “Problem Management and ITIL 4 – the transition”. During the day we will precis the key areas of ITIL 4 and consider how problem management might both add value to and derive value from the latest guidance.
The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.
The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.
The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.
The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.
Building on the format of our ever popular Member Meet-ups, this interactive online event will include a presentation on ITIL 4 Create, Deliver and Support from Barclay Rae and Enterprise Service Management from University of Glasgow. The agenda also includes time for group breakout discussions.
Building on the format of our ever popular Member Meet-ups, this online event will include a presentation from Emily Bristow, titled 'Intelligent Automation 101', followed by Oliver Tanner & Marouane Mraihi from ServiceNow discussing 'Artificial Intelligence and Machine Learning in ITSM'.
The NEW itSMF UK Communities of Practice will provide the opportunity to bring together like-minded professionals to focus on areas of common interest and allow members to explore new ideas, challenge and discuss Service Management principles, practices, toolsets and frameworks.
Following the official Communities of Practice launch on 25 January Cristan Massey, Group chair, will facilitate a virtual introduction for the current community members with a view to plan future events and ways of working for the CoP.
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