Following the official Communities of Practice launch on 25 January Mark Burgess, Group chair, will facilitate a virtual introduction for the current community members with a view to plan future events and ways of working for the CoP.
Following the official Communities of Practice launch on 25 January Richard Oliver, Group chair, will facilitate a virtual introduction for the current community members with a view to plan future events and ways of working for the CoP.
The team at HMRC have experienced a tumultuous 12 months due to Covid. New and updated IT systems have had to be developed at speed to support UK government and HMRC have had to adjust to changing work practices for their own teams
Following the official Communities of Practice kick off on 5th of March, Mark Burgess, Group chair, will facilitate the second meeting for the current community members.
Following the success of the first meeting, the second meeting for this Community of Practice will give the community the chance to plan the way forward for future meetings
During this Design and Transition COP meeting, we will explore how the latest evolution of ITSM best practice reshapes the role of Service Design & Transition.
This meeting will look at ways to optimise change management paying particular attention to - change and change improvement, including how to chair and run more effective CABs as well as Change Management in a more Agile environment.
At the Strategy and Planning CoP meeting in April it was agreed that Frameworks was the top topic of interest and will be the theme for this May's CoP meeting facilitated by Mark Burgess, Group chair
As the Strategy and Planning Community of Practice has agreed to develop a catalogue of Frameworks, Standards, Bodies of Knowledge and Methodologies this session will review a second draft with members.
This will be an interactive session covering topics such as: Is ITIL or your framework of choice still working for you? Has ITIL ever really worked? Can Enterprise Service Management really benefit your organisation or is just too difficult to make happen?
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