Masterclass – Problem Management
Problem Managers are often given an impossible task and few resources. This masterclass focuses on how top Problem Managers ensure their teams work efficiently, even with limited resources.
£295
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Online Delivery
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Masterclass – AI Governance
Online DeliveryAI is challenging how organisations govern technology, exposing gaps between formal structures and everyday practice. This masterclass helps participants assess governance effectiveness, identify AI-related risks, and strengthen accountability. Drawing on ITIL 5 governance patterns and the ITIL AI Governance white paper, it provides practical tools and actionable insights.
£295 -
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Service Design & Transition CoP – Designing with Clarity: Service Blueprinting in Action
Online DeliveryThis session will highlight how service blueprinting supports the creation of robust Service Design Packages, helping to ensure that services are not only designed for users but are also operationally sound and supportable.
Free