Online Masterclass – XLA Design – Pilot
The focus for this masterclass is to help organisations understand what experience is, why it is important and key considerations when implementing experience measures/XLAs.
£99
10 events found.
Online Events
Events
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Online Delivery
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Online Masterclass – Cultural Change
Online DeliveryChange is a constant feature of everyone’s life, affecting people at all levels within all organisations globally. How individuals cope and deal with change can of course be very different. This event will be of significant benefit to anyone who is tasked with supporting others through change and taking some form of personal responsibility for ensuring change is successfully implanted into the organisation.
£295 -
Online Masterclass – Kanban for ITSM
Online DeliveryIn this interactive masterclass we will not only discuss what Kanban is, how it compares to other management tools, and how it is practiced; we will also help you understand who you are, where you are within your organisations network of services, and what you can do there to improve your service performance and your organisations fitness for purpose.
£295 -
Online Masterclass – Configuration Management
Online DeliveryThis interactive Configuration Management masterclass addresses the key linkages between service management and configuration management. What a holistic configuration management process looks like and how to implement an effective configuration management practice in your organisation.
£295 -
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Service Design and Transition CoP – The Benefits of Early Engagement for Service Design
Online DeliveryJoin this session to hear how you can apply the lessons and practical steps learnt at DWP to help strengthen your Service Design offering.
Free -
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Online Masterclass – XLA Design
Online DeliveryThe focus for this masterclass is to help organisations understand what experience is, why it is important and key considerations when implementing experience measures/XLAs.
£295 -
SM Forum: Health & Wellbeing at Work
Online DeliveryFocusing on health and wellbeing at work is essential for maintaining a balanced and productive life. This event will focus on topics such as burnout recovery, menopause and mental health, and stress management techniques, all of which are crucial for anyone navigating the modern workplace.
Free -
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Webinar – ITIL in 2026 and beyond
Online DeliveryRoman will share an update on the future direction of ITIL in 2026 and beyond. He will explore how the framework is evolving to meet the needs of today’s digital‑first and AI‑enabled environment, ensuring it remains relevant, practical, and forward‑looking. Roman will also highlight how ITIL is being strengthened to provide a fully holistic, end‑to‑end operating model that reflects the way modern professionals and organisations collaborate, innovate, and co‑create value both now and in the years ahead.
Free -
Introduction to ITSM – Part 1
Online DeliveryDesigned for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.
£99 -
Online Masterclass – Major Incident Management
Online DeliveryMajor incidents are unforgiving. Under pressure, even experienced ITSM professionals can find themselves caught in chaotic bridges, competing priorities, unclear information flows, and escalations that accelerate faster than root causes emerge.
This 2-day online masterclass provides a proven, structured, real-world approach to managing major incidents with clarity, consistency and confidence, powered by the four core KEPNERandFOURIE™ analytical processes.£295
