Problem Managers are often given an impossible task and few resources. This masterclass focuses on how top Problem Managers ensure their teams work efficiently, even with limited resources.
This session brings you real world tales from a decade and more in the Service Management kitchen. What's it like at the end of a meal, does each person put their plate in the dishwasher how they see fit? Does the next person move everything so they can fit pots and pans in?
This webinar focuses on connecting the various disciplines in IT management, breaking down the silos to optimise and streamline IT management.
This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.
Join our lunch and learn by Keith Reeves (Service Management Team Manager at DHCW), and learn from his experience of ten years of participating in and coordinating audits within DHCW.
Join us as we launch our new Service Design Community where we will highlight the exciting events lined up for 2025 featuring inspiring speakers and share how you can be part of this dynamic community!
This masterclass is a hands-on practical event designed to help you understand the right experience measures for your business and how you can follow a 9-step approach to build your experience level agreements.
Designed for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.
This interactive masterclass will provide practical guidance on the techniques and approaches that can be used to define change authorities and ensure that the right people and right approaches are used within those change authorities.
The world of IT Service Management (ITSM) is evolving at a rapid pace, join this webinar to learn about the trends shaping ITSM in the coming years.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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