Masterclass – Problem Management
Problem Managers are often given an impossible task and few resources. This masterclass focuses on how top Problem Managers ensure their teams work efficiently, even with limited resources.
£295
10 events found.
Masterclass Events
Events
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Online Delivery
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Masterclass – Major Incident Management
Online DeliveryMajor incidents are unforgiving. Under pressure, even experienced ITSM professionals can find themselves caught in chaotic bridges, competing priorities, unclear information flows, and escalations that accelerate faster than root causes emerge.
This online masterclass provides a proven, structured, real-world approach to managing major incidents with clarity, consistency and confidence, powered by the four core KEPNERandFOURIE™ analytical processes.£295 -
Masterclass – Re-imagining the CAB
Online DeliveryThis interactive masterclass will provide practical guidance on the techniques and approaches that can be used to define change authorities and ensure that the right people and right approaches are used within those change authorities.
£295 -
Masterclass – Service Catalogue
Online DeliveryA service catalogue is a key element in the development of successful digital services and service management. This is a multi-level approach to defining the expectations and a joined up services provided and is a key element in planning and modelling for transformation and success.
£295 -
Digital Transformation Business Simulation
Silverstone Silverstone Museum, TowcesterJoin us at Silverstone Museum in Towcester to experience rapid change in a safe, simulated environment, whilst deploying technologies, improving processes and achieving success.
Free -
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Masterclass – Creating a Digital Management System
Online DeliveryWe will explore all the capabilities needed to design and implement a modern Digital Management System. You will learn how to blend DevOps, ITIL, and related practices into a holistic operating model that enables flow and continuous improvement.
£295 -
Masterclass – Design Thinking in IT Service Management: from problem to solution
Online DeliveryDesign Thinking offers a different approach. Unlike other innovation methods, it is solution-based and user-focused. Instead of getting stuck on the problem, it encourages teams to explore creative ways to solve it. The process begins with understanding the user's experience and needs, then moves toward building useful, practical solutions.
£295 -
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The ServiceNow Strategy Simulation: Orchestrating Outcomes for your Enterprise
Online DeliveryFacilitated by our delivery partner SXP, the ServiceNow Strategy Simulation recreates a complex enterprise e‑commerce business model that immerses participants in the challenges and opportunities faced by ServiceNow customers and prospects.
Free -
Masterclass – Incident Management
Online DeliveryIncidents are unforgiving. Under pressure, even experienced ITSM professionals can find themselves caught in chaotic bridges, competing priorities, unclear information flows, and escalations that accelerate faster than root causes emerge. This online masterclass provides a proven, structured, real-world approach to managing incidents with clarity, consistency and confidence, powered by the four core KEPNERandFOURIE™ analytical processes.
£295 -
Introduction to ITSM – Part 1
Online DeliveryDesigned for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.
£99