It’s been quite a year in the world of politics, hasn’t it? We’re leaving the EU, David Cameron isn’t even
Richard Horton
April 21, 2017
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It’s been quite a year in the world of politics, hasn’t it? We’re leaving the EU, David Cameron isn’t even
There’s a lot of discussion and industry activity around SIAM (Service Integration and Management) right now. Whilst we might wonder
As interest in SIAM continues to grow, it was no surprise that a training and certification programme would be developed
We are now seeing a real renaissance in the ITSM industry. The days of the single approach to service and
There are some pairs of things in this world where it is not always crystal clear what the actual difference
What and why ‘Digital Transformation’? We all love a hype don’t we? — and Digital Transformation is our current amore…
ITSM vendors LANDESK and HEAT Software recently announced their intention to merge. More specifically, LANDESK have joined forces with investment
Service Catalogue is a single term that is interpreted and used in a number of different ways. It is a
How would you explain service management to a quantum physicist? Recently I thought I was going to have to do
The Professional Service Management Framework (PSMF) explores how doing service management in our organisations involves more than just ITIL processes.
Paul Wilkinson reports on one of the most popular interactive elements of conference. The theme of ITSM16, the itSMF UK
In the lead up to ITSM16, we’ll be posting blogs from various people answering a simple Q&A about ITSM16 and
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