Online Masterclass – Human-centred design for ITSM

This masterclass provides a foundation level understanding of human-centred design and IT service management. By the end of the event, delegates will be able to draw upon practical, actionable tools to ensure human-centred design values are being embedded in their workplace.

Introduction to ITSM – Part 2

This interactive business simulation event provides an opportunity for the theory learned during Part 1 to be applied in a realistic educational and fun environment. Step by step the team will apply basic ITSM processes and will learn how to deal with different business and IT situations.

ITIL Case Study Event 2024

ITIL Case Study Event

Network with other members over popcorn and burgers, and enjoy a day of service management content and case studies from PeopleCert, BT, DWP, and University of Birmingham.

ITSM23: all sold out and raring to go!

Thank you to all the delegates, speakers and sponsors who are supporting this year’s annual itSMF UK Conference and Awards. We’re sold out and looking forward to two days of excellent content and networking at Madejski Stadium in Reading.

Introduction to ITSM – Part 2

This interactive business simulation event provides an opportunity for the theory learned during Part 1 to be applied in a realistic educational and fun environment. Step by step the team will apply basic ITSM processes and will learn how to deal with different business and IT situations.

Introduction to ITSM – Part 2

This interactive business simulation event provides an opportunity for the theory learned during Part 1 to be applied in a realistic educational and fun environment. Step by step the team will apply basic ITSM processes and will learn how to deal with different business and IT situations.