Webinar – The Experience Distortion of IT Service Management
Join award‑winning author, ITIL® 4 co‑author, and creator of Humanising IT™, Katrina Macdermid, for this exclusive webinar exploring her Amazon Top‑10 bestseller The Experience Distortion of IT Service Management.
Online Event – AI in Change Management: Using AI to support safer, smarter change – Lunch & Learn
AI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
Online Event – AI in Knowledge Management: Turning knowledge into intelligence support – Lunch & Learn
AI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
Online Event – AI in Incident Management: Detect earlier. Diagnose faster. Resolve smarter – Lunch & Learn
AI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
Online Event – AI in Problem Management: Turning operational data into actionable problem insights – Lunch & Learn
AI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
Online Event – AI in ITSM: Ready or not, it’s here – Lunch & Learn
AI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
Introduction to ITSM – Part 2
This interactive business simulation event provides an opportunity for the theory learned during Part 1 to be applied in a realistic educational and fun environment. Step by step the team will apply basic ITSM processes and will learn how to deal with different business and IT situations.
Introduction to ITSM – Part 2
This interactive business simulation event provides an opportunity for the theory learned during Part 1 to be applied in a realistic educational and fun environment. Step by step the team will apply basic ITSM processes and will learn how to deal with different business and IT situations.
Introduction to ITSM – Part 1
Designed for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.
Introduction to ITSM – Part 1
Designed for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.
itSMF UK Challenge Cup 2025 – The winner is…
A big thank you to all the teams for competing in our our annual itSMF UK Challenge Cup competition!
AI in ITSM
Exploring AI’s Impact on IT Service Management. Join us Online for an event focused on the transformative role of AI in IT Service Management (ITSM).This event offers a unique opportunity to gain insights from leaders in the field.
