Masterclass – IT4IT Simulation

This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more END to END Service Management approach.

Masterclass – ITIL 4 in Action Simulation

This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.

Masterclass – ITIL 4 in Action Simulation

This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.

tomato language barrier

Communication – Helping IT Close the Gap with the Business

Until now, my background consisted of marketing mainly for business to customer (B2C) organisations. I’ve worked at a zoo, for a renowned spa chain, and a retirement village, all very eclectic and interesting companies, all with their own languages and acronyms and terms, but language you could identify with straight away, even if you didn’t …

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Integrating Managed Service Providers with your Organisation

TEXT TO SPEECH:  PART 1   PART 2 IT has moved from a single, often experimental business function to a capability that is central and core to the business in almost every organisation and in every imaginable way. Added to this, IT has become a massively complex, large, and expensive operation for most organisations. In many …

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DevOps in Practice – A Simulation Approach

I recently had the privilege to attend an award-winning DevOps in-room simulation, hosted by itSMF UK, Sofigate, and G2G3 in London; which was a powerful experiential learning workshop. Purpose By having an immersive face-to-face experience, removing the complexities of day-to-day business whilst focusing on the best practices, tools, and transformation opportunities, people quickly and effectively …

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The Importance of Mental Health and Wellbeing

This year’s itSMF UK Annual Conference (ITSM18) was suitably thought provoking across a range of areas, but one that is of particular note was the significance placed on mental health. In IT service management (ITSM) we’re used to grappling with value and how we improve focus on it. This theme recurs. However, we’re not so used …

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Remain Relevant

If You Want to Remain Relevant it Starts with YOU Taking Action!

The itSMF UK annual conference asked some serious questions around the relevance of IT service management (ITSM) in a rapidly changing world and landscape of other emerging practices such as Agile, DevOps, and Lean ways of working. As Rosemary Gurney stressed at the start of the conference – this was a ‘pivotal’ conference for us …

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