SM Forum – Agile Service Management

Agile working is all around us and has fundamentally changed the way businesses operate and develop. But what about service management? Does it need to be agile and, if so, where do we start in creating a more agile approach to service delivery and support?

Webinar – Creating a New Digital Operating Model (powered by IT4IT)

Join Rob Akershoek for this webinar which is about creating an overall blueprint for your new digital operating model, defining the value streams (and end-to-end processes), tooling landscape and roles and responsibilities (and skills) you need to create a digital ready organisation.

Online Masterclass – Digital Transformation Simulation

The Digital Transformation Simulation offers a unique opportunity to experience the next generation of IT enterprise business simulations. This event is a highly immersive, virtual, single player strategy simulation that engages and educates individuals at scale. 

SM Forum – Taking ITIL 4 to the next level

Since its introduction a little over two years ago, ITIL 4 has pushed back the boundaries for service management, offering a broad new focus on stakeholder value, high-velocity IT, and digital and IT strategy, with the Service Value Chain and Guiding Principles at the heart of the guidance. This Service Management Forum brings together some of the leading members of the AXELOS team to share their insights into the next steps with ITIL 4. 

SM Forum – ITOM, AIOps and ITSM

There is growing interest in the ways that ITOM underpins ITSM, providing the supporting infrastructure of asset, configuration, security and availability management on which IT services depend. During this event we’ll discuss ways that service and operations management can and should inter-relate.

Online Masterclass – Digital Transformation Simulation

The Digital Transformation Simulation offers a unique opportunity to experience the next generation of IT enterprise business simulations. This event is a highly immersive, virtual, single player strategy simulation that engages and educates individuals at scale. 

Online Masterclass – Digital Transformation Simulation

The Digital Transformation Simulation offers a unique opportunity to experience the next generation of IT enterprise business simulations. This event is a highly immersive, virtual, single player strategy simulation that engages and educates individuals at scale. 

Webinar – Getting started with ITIL 4

Join Akshay Anand (AXELOS Product Ambassador, ITIL) for this webinar as he highlights three distinct (but related) approaches organisations typically use to adapt their ways of working to the latest guidance and the relative merits of each.

Online Masterclass – ITSM Simulation

The best way to achieve buy-in for a major ITSM modernisation project is to clearly demonstrate the pressing need for change, the benefits of change and how the change will be managed. This event brings everyone together in the same online space and lets them experience it for themselves!

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