itSMF UK Challenge Cup 2025 – The winner is…
A big thank you to all the teams for competing in our our annual itSMF UK Challenge Cup competition!
AI in ITSM
Exploring AI’s Impact on IT Service Management. Join us Online for an event focused on the transformative role of AI in IT Service Management (ITSM).This event offers a unique opportunity to gain insights from leaders in the field.
ITIL Case Study Event 2026
Join us on a journey of service management improvement with presentations from Foster + Partners, BT, AtkinsRéalis & PeopleCert.
Cyber in ITSM
Cyber attacks have made the national headlines numerous times in recent months, with organisations large and small bracing against the potential impact on customer service, finance and reputation. This event considers the specific implications of cyber resilience for service management.
Online Masterclass – Kanban for ITSM
In this interactive masterclass we will not only discuss what Kanban is, how it compares to other management tools, and how it is practiced; we will also help you understand who you are, where you are within your organisations network of services, and what you can do there to improve your service performance and your organisations fitness for purpose.
Online Masterclass – Configuration Management
This interactive Configuration Management masterclass addresses the key linkages between service management and configuration management. What a holistic configuration management process looks like and how to implement an effective configuration management practice in your organisation.
Online Masterclass – Enterprise Service Management
This interactive event will provide actionable and practical guidance for establishing good Enterprise Service Management within an organisation.
New team member at itSMF UK
We are delighted to welcome a new member of the team, with Maria Bellon Berlanga joining as Event Administrator.
PSMA25: vote for your favourite content!
Once again we are inviting itSMF UK members to vote for their favourite authors!
PSMA25 finalists announced
Find out more about this year’s award finalists.
Online Masterclass – Kanban for ITSM
In this interactive masterclass we will not only discuss what Kanban is, how it compares to other management tools, and how it is practiced; we will also help you understand who you are, where you are within your organisations network of services, and what you can do there to improve your service performance and your organisations fitness for purpose.
Online Masterclass – Configuration Management
This interactive Configuration Management masterclass addresses the key linkages between service management and configuration management. What a holistic configuration management process looks like and how to implement an effective configuration management practice in your organisation.