Member's Area

Tag: ITIL

Online Masterclass – Configuration Management

This interactive Configuration Management masterclass addresses the key linkages between service management and configuration management. What a holistic configuration management process looks like and how to implement an effective configuration management practice in your organisation.

Masterclass – Creating a Digital Management System

We will explore all the capabilities needed to design and implement a modern Digital Management System. You will learn how to blend DevOps, ITIL, and related practices into a holistic operating model that enables flow and continuous improvement.

New team member at itSMF UK

We are delighted to welcome a new member of the team, with Maria Bellon Berlanga joining as Event Administrator.

Online Masterclass – Kanban for ITSM

In this interactive masterclass we will not only discuss what Kanban is, how it compares to other management tools, and how it is practiced; we will also help you understand who you are, where you are within your organisations network of services, and what you can do there to improve your service performance and your organisations fitness for purpose.

Online Masterclass – Major Incident Management

This masterclass offers a mature, tried and tested approach to major incidents for Major Incident Managers. Using a major incident case study, participants will relive the frustrations and joys of handling conflicting demands and present a flexible dashboard to help hold the whole thing together.

Online Masterclass – Configuration Management

This interactive Configuration Management masterclass addresses the key linkages between service management and configuration management. What a holistic configuration management process looks like and how to implement an effective configuration management practice in your organisation.

Online Masterclass – Major Incident Management

To effectively manage the bridge communications and actions, you will learn why it’s important to separate 4 thinking processes into separate conversations and experience how to manage the visualisation of them in a 4-colour dashboard.