New team member at itSMF UK
We are delighted to welcome a new member of the team, with Maria Bellon Berlanga joining as Event Administrator.
PSMA25: vote for your favourite content!
Once again we are inviting itSMF UK members to vote for their favourite authors!
PSMA25 finalists announced
Find out more about this year’s award finalists.
Online Masterclass – Kanban for ITSM
In this interactive masterclass we will not only discuss what Kanban is, how it compares to other management tools, and how it is practiced; we will also help you understand who you are, where you are within your organisations network of services, and what you can do there to improve your service performance and your organisations fitness for purpose.
Online Masterclass – Major Incident Management
This masterclass offers a mature, tried and tested approach to major incidents for Major Incident Managers. Using a major incident case study, participants will relive the frustrations and joys of handling conflicting demands and present a flexible dashboard to help hold the whole thing together.
Online Masterclass – Configuration Management
This interactive Configuration Management masterclass addresses the key linkages between service management and configuration management. What a holistic configuration management process looks like and how to implement an effective configuration management practice in your organisation.
Announcing the 2025 itSMF UK Challenge Cup – enter your team today!
The itSMF UK Challenge Cup is back for 2025 – open to all member organisations and FREE to enter!
Online Masterclass – Major Incident Management
To effectively manage the bridge communications and actions, you will learn why it’s important to separate 4 thinking processes into separate conversations and experience how to manage the visualisation of them in a 4-colour dashboard.
Online Masterclass – Enterprise Service Management
This interactive event will provide actionable and practical guidance for establishing good Enterprise Service Management within an organisation.
ITIL Case Study Event 2025
Join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with Bupa, The Salvation Army, Vodafone and more.
Online Event – Framework Face-Off: ITIL, COBIT, and ISO Walk into a Bar… Lunch & Learn
Join us for an engaging and interactive debate where IT Service Management Frameworks go head-to-head.
Online Masterclass – Major Incident Management
To effectively manage the bridge communications and actions, you will learn why it’s important to separate 4 thinking processes into separate conversations and experience how to manage the visualisation of them in a 4-colour dashboard.
