It’s been a bumper year for service management content at itSMF UK, and once again we are inviting itSMF UK members to vote for their favourite authors from those listed below. We’ve provided the links to their blogs and papers. Registered itSMF UK members have three votes each – please use all your votes if possible.
The winner will be announced at the awards dinner during ITSM25 on 10th November. Voting deadline: 30th September 2025. Check out the content, and then make your selection below.
- RACHAEL ELLIOT – Day in the life of a Service Architect and Service Design CoP thought leadership case study
- IAN MACDONALD – Is it time to ditch our Ronseal job titles and The problem with problem
- ROMAN ZHURAVLEV – Digital products and services: better together
- ANTHONY STEER – Service Design CoP Univ of Birmingham case study
- CHEVONNE HOBBS – Should we include UX/UI in Service Design and Continual Improvement white paper
- SIMON ROLLEY – AI in recruitment: finding the right words
- VALERIE WILSON – Who is your favourite gladiator?
- RICHARD HORTON – The correct way to stack a dishwasher and Moving house: some notes for service managers
- BARRY CORLESS – Problem Management white paper
- LYNDA COOPER – ISO/IEC 20000 survey
- SANDRA WHITTLESTON – ITSM on the university curriculum
itSMF UK
itSMF UK is the country’s leading membership association for service management professionals – with members ranging from individual service management practitioners to large multi-national organisations.
We have spent the last three decades helping ITSM professionals both to be better and to do better. As the first of an international network of itSMF chapters, we continue to enrich the working lives of our members through our conference and events, professional guidance, focused content, annual awards, competency management, leadership council, member groups, and new communities of practice.
View our membership video or visit us at www.itsmf.co.uk
