Announcing the 2026 itSMF UK Challenge Cup – enter your team today!
The itSMF UK Challenge Cup is back for 2026 – open to all member organisations and FREE to enter!
Masterclass – Major Incident Management
Major incidents are unforgiving. Under pressure, even experienced ITSM professionals can find themselves caught in chaotic bridges, competing priorities, unclear information flows, and escalations that accelerate faster than root causes emerge.
This online masterclass provides a proven, structured, real-world approach to managing major incidents with clarity, consistency and confidence, powered by the four core KEPNERandFOURIE™ analytical processes.
Webinar – Understanding ITIL® (Version 5): Qualification Scheme and Certification Pathways
This webinar will provide an overview of ITIL (Version 5) and its associated qualification scheme. The session will explore the qualification scheme in detail, including the available modules, possible learning journeys, and the audiences each certification is designed to support.
Masterclass – Major Incident Management
Major incidents are unforgiving. Under pressure, even experienced ITSM professionals can find themselves caught in chaotic bridges, competing priorities, unclear information flows, and escalations that accelerate faster than root causes emerge.
This online masterclass provides a proven, structured, real-world approach to managing major incidents with clarity, consistency and confidence, powered by the four core KEPNERandFOURIE™ analytical processes.
Webinar – New ITIL for AI Governance: How to adopt AI without losing control
Continuing with the ITIL (Version 5) webinar series, we are delighted to welcome back Roman Zhuravlev, Senior ITIL Architect at PeopleCert, and James Finister
Webinar – The New ITIL for Leaders: Defining direction in an ever-changing environment
Continuing with the ITIL version 5 webinar series we’re pleases to welcome Kaimar Karu, co-author of Strategy and the lead author of Transformation books, and Roman Zhuravlev, Senior ITIL Architect at PeopleCert, who will share how the New ITIL may increase chances for your strategy success.
Webinar – The New ITIL Managing Professional Track: Product, Service, and Experience
To continue with the ITIL version 5 webinar series, we are delighted to welcome back Roman Zhuravlev, Senior ITIL Architect at PeopleCert, and Mark Smalley the Lead Author of the Experience book.
Online Masterclass – Major Incident Management
Major incidents are unforgiving. Under pressure, even experienced ITSM professionals can find themselves caught in chaotic bridges, competing priorities, unclear information flows, and escalations that accelerate faster than root causes emerge.
This 2-day online masterclass provides a proven, structured, real-world approach to managing major incidents with clarity, consistency and confidence, powered by the four core KEPNERandFOURIE™ analytical processes.
Webinar – ITIL in 2026 and beyond
Roman will share an update on the future direction of ITIL in 2026 and beyond. He will explore how the framework is evolving to meet the needs of today’s digital‑first and AI‑enabled environment, ensuring it remains relevant, practical, and forward‑looking. Roman will also highlight how ITIL is being strengthened to provide a fully holistic, end‑to‑end operating model that reflects the way modern professionals and organisations collaborate, innovate, and co‑create value both now and in the years ahead.
Online Masterclass – Major Incident Management
Major incidents are unforgiving. Under pressure, even experienced ITSM professionals can find themselves caught in chaotic bridges, competing priorities, unclear information flows, and escalations that accelerate faster than root causes emerge.
This 2-day online masterclass provides a proven, structured, real-world approach to managing major incidents with clarity, consistency and confidence, powered by the four core KEPNERandFOURIE™ analytical processes.
ITIL Case Study Event 2026
Join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the Edgbaston Cricket Ground, network with other attendees, and join us on a journey of service management improvement with Foster + Partners, BT and more.
Online Masterclass – Kanban for ITSM
In this interactive masterclass we will not only discuss what Kanban is, how it compares to other management tools, and how it is practiced; we will also help you understand who you are, where you are within your organisations network of services, and what you can do there to improve your service performance and your organisations fitness for purpose.