We’ve had an exceptional year for service management content at itSMF UK, and once again we are inviting itSMF UK members to vote for their favourite authors from those listed below. We’ve provided the links to their blogs and papers. itSMF UK members have three votes each – so please vote for those outside your organisation as well as colleagues.
The winner will be announced at the awards dinner during ITSM26 on 9th November. Check out the content, and then make your selection below.
Voting deadline: 10th October 2026.
- VAWNS MURPHY – Women in ITSM: insights and inspiration / AI Ops, ready or not, it’s here!
- CHLOE MACKAY – “Embrace every opportunity” – life as ITSM Young Professional of the Year
- KAIMAR KARU – AI governance does not start with AI
- NATASHA FRENCH – From classification to capability (part 1): building enterprise service tiering
- RACHAEL ELLIOT – From friction to trust: aligning Power Platform innovation with ITSM
- PALLAB DASGUPTA AND JONATHAN WEST – Service Configuration and ITAM whitepaper – all the gear, no idea!
- CHEVONNE HOBBS – Engineering real value from AI / AI in Higher Education
- IAN MACDONALD – The curse of knowledge in ITSM / The biggest barrier to CSI is ITIL v3
- DWP SERVICE TRANSITION – Shining a light on Service Transition: from prep to applause
- CHRIS GOOD – IT cost transparency – a decision-making capability
- MARIDA LOTZ-HENNING – Change Enablement whitepaper – reflecting on a decade of progress and opportunities
- STEVE FLEMING – Your service portfolio has dark matter
itSMF UK
itSMF UK is the country’s leading membership association for service management professionals – with members ranging from individual service management practitioners to large multi-national organisations.
We have spent the last three decades helping ITSM professionals both to be better and to do better. As the first of an international network of itSMF chapters, we continue to enrich the working lives of our members through our conference and events, professional guidance, focused content, annual awards, competency management, leadership council, member groups, and new communities of practice.
View our membership video or visit us at www.itsmf.co.uk