We’re delighted to announce the names of the finalists for this year’s ITSM Team, Service Innovation, Customer Experience, Young ITSM Professional, and Ashley Hanna Contributor of the Year awards.
Drawn from the numerous nominations submitted earlier this year, our judges have short-listed the teams and individuals who demonstrated the highest level of achievement and commitment. Organisations in this year’s short-list include Vodafone, BT, CGI, Brillio, Capital One, Aviva, Coventry Building Society, Leeds Building Society, Ministry of Justice, Irwin Mitchell, 3RS IT Solutions, Manchester Metropolitan University, and Serco.
The winner in each category will be announced at our gala awards dinner on the first evening of ITSM25 (10th November in Milton Keynes). Look out for the finalists’ videos which will be appearing on the awards page over the coming weeks.

itSMF UK
itSMF UK is the country’s leading membership association for service management professionals – with members ranging from individual service management practitioners to large multi-national organisations.
We have spent the last three decades helping ITSM professionals both to be better and to do better. As the first of an international network of itSMF chapters, we continue to enrich the working lives of our members through our conference and events, professional guidance, focused content, annual awards, competency management, leadership council, member groups, and new communities of practice.
View our membership video or visit us at www.itsmf.co.uk