New faces on the itSMF UK Board
itSMF UK are delighted to welcome Cristan Massey, Keith Reeves, and Vawns Murphy to the Board of itSMF UK following last month’s member election.
Fighting for the ribbons: tales of assessment and accreditation
There is a quote attributed to Napoleon Bonaparte that goes something like “A soldier will fight long and hard for a bit of coloured ribbon.” Medals to you and me! Our itSMF UK face-to-face session in Manchester in June set out to prove just how true that statement is. For soldiers, read employees of our speakers’ organisations and the coloured ribbons in this case were CMMI, SDI, ITIL, ISO 27001 and Cyber Essentials assessments and accreditations.
‘Link the logo’ competition – we have a winner!
Our ‘Link the logo’ competition has now closed. We’ve picked one lucky entrant out of the hat, and we’re delighted to announce that the winner of a full free place at the ITSM23 conference and awards dinner is Lee Young of Leeds Building Society. Congratulations Lee and thanks to everyone who took part!
Healthcare and ITSM: hey, they are so related!
Daniel Breston reflects on the synergies between ITSM good practice and his recent experiences of critical healthcare.
Who wants to be a chaos monkey?
Cristan Massey considers how we can use chaos engineering to test our service processes.
Announcing the itSMF UK Challenge Cup – enter your team today!
The itSMF UK Challenge Cup is open to all member organisations and is FREE to enter.
A night on the Data Crisis Hotline
Mark Herring offers a light-hearted view of legacy data migration.
Happy, shiny people – service management and healthcare
“Success is all about collaboration.” DHCW’s Liz Wride shares her impressions of itSMF UK’s recent Sector Spotlight for service management professionals working in healthcare.
ITSM23 Opening Keynote & Awards Special Guest
With the release of the ITSM23 conference agenda just a couple of weeks away, we are delighted to announce our Opening Keynote & Awards Special Guest.
Measuring customer experience
itSMF UK recently held a Member Meet-up at Burges Salmon in Bristol, bringing together organisations and individuals from across a number of different sectors who all had one thing in common: the desire to provide excellent customer experience. Chris Kingsbury shares some of the outputs and feedback from the amazing discussions generated, led by expert speakers Chris de Souza from CGI and Neil Keating from Bright Horse.
Using ISO/IEC 20000 without certification
Not all organisations want to gain a certificate of conformity. For some, it is enough to put in place a good management system to support effective and sustainable service management practices to ensure delivery of reliable high-quality services.
PSMA23: celebrating service excellence
Do you work with service management teams or practitioners who go beyond the call of duty in delivering first-class service? Is it time to recognise those achievements by sharing their stories with other members of our community? If so, look no further than the Professional Service Management Awards, which open on 17th April.