Constant change or changing constantly?
Change may be constant, but how you manage and embrace change can make all the difference, argues Chris Evans
Leadership: the forgotten process
Mohammed El-Arabi explains why leadership is just as a important for successful digital transformation as the underlying ITSM processes.
ITSM23 main sponsors announced
itSMF UK are delighted to announce that our 6 main sponsors for ITSM23 have now been confirmed. We welcome back 4me and KTSL, who also sponsored ITSM22, and are very pleased to welcome four new partners: Micro Focus, HaloITSM, Clearvision and Moveworks.
ITSM23: Call for Speakers now open
The Call for Speakers is now open for ITSM23 – our annual Conference and Awards – which this year returns to the Madejski Stadium in Reading on 13th-14th November. We’d love to hear from anyone with a good story to tell – practical educational sessions and real-life experience delivered by service management practitioners.
What is a service?
Has ITIL made the definition of a service too complicated? And does that make it more difficult for service managers around the world to articulate clearly what it is they do?
Member meet-ups return with all things SIAM
For many years, regional meet-ups were the lifeblood of itSMF UK. During the Pandemic, we turned to Zoom and Teams to share the collective expertise of our members; but there’s nothing like an in-person event to provide the networking opportunity that the service management community really appreciates. On 13 September Leeds Building Society (LBS) hosted a return to the in-person format with a well-attended discussion of all things SIAM – Service Integration and Management.
New structure for itSMF UK news
We’ve made a couple of changes to the itSMF UK website to improve access to our news and content. The News & Media menu now has separate links to latest […]
The stereotype of cyber security
Cyber security is not all about geeky hackers in their bedrooms. Jordan Wray explains how he started his career in cyber at BT.
Congratulations to the PSMA22 award finalists!
Our short-listed award nominees have been announced. Why not take a look?
Co-creating value within a community
David Barrow explains how co-creation of value requires a strong partnership between all stakeholders involved in delivering a service.
New ‘Introduction to ITSM’ event launched
While most of our member events are aimed at professionals with at least some experience of service management, we are delighted to announce a brand new Introduction to ITSM. We’re often […]
New director to join the itSMF UK Board
itSMF UK are delighted to welcome Kevin Sharp to the Board of itSMF UK following last month’s member election, replacing Tristan Thorpe from the Department for Work & Pensions, who […]