Business transformation at Bletchley
Simon Rolley shares his experience of an itSMF UK business simulation at the National Computing Museum in Bletchley Park.
Three green avenues to sustainable ITSM
When it comes to organisational or personal ‘values’ – i.e. the principles that guide our work – how do ITIL and ITSM respond to the ‘value’ versus ‘values’ debate? Whereas most organisations would list sustainability as a core value, ITSM doesn’t play a predefined role in delivering value for a more sustainable business. This lack of definition can, indeed, be an advantage for IT. We can help define, deliver, and empower sustainable transformation within our businesses.
The cream and jam of information security
Information security can be a pain at times. I think most people understand that the controls are there ultimately to help us, through keeping our data safe. But how are they viewed, and how willingly do people go along with them? Or to put it another way, even if our security controls make it easier to do things right than wrong, we probably have considerable power to cause harm to our organisations by misusing data. This is where it is not just what technical controls we use that matter, but also how we educate people.
Where’s the value in value if your consumers don’t see it?
Perception is reality. and if your consumers don’t recognise value from what you do, they certainly will recognise cost. In the current economic climate where competitors will claim they can do what you do ‘faster, better, cheaper’, this isn’t a good place to be. Ian MacDonald offers some pointers for demonstrating value.
Seven types of service support automation and seven steps to get you started
In this article we explore the different types of automation in a service support context. We focus on internal user support (IT, HR, Finance, Facilities, etc) but most aspects could equally be applied to external customer facing support.
Diary of a conference delegate aged 57 and a quarter
“I’m stood in front of the bathroom mirror practising tying a bow tie on a Sunday morning in early November. It can mean only one thing. It’s time for my 20th annual trip to itSMF UK’s conference and awards…” Barry Corless offers a personal insight into ITSM23.
ITSM23: all sold out and raring to go!
Thank you to all the delegates, speakers and sponsors who are supporting this year’s annual itSMF UK Conference and Awards. We’re sold out and looking forward to two days of excellent content and networking at Madejski Stadium in Reading.
itSMF UK Challenge Cup – The winner is…
We’d like to thank all 28 teams for taking the time to participate in our inaugural itSMF UK Challenge Cup competition!
The importance of effective metrics
Have you ever asked yourself, “Why do we measure things?” It’s a question that often goes unasked, yet it lies at the heart of our desire to understand the world around us. In a recent itSMF UK member meet-up, we explored the various reasons why we measure and the importance of doing so effectively.
PSMA23 FINALISTS ANNOUNCED
Find out more about this year’s award finalists.
New team member at itSMF UK
We’re very pleased to announce a new addition to our operations team at itSMF UK, Gail Knight.
Protecting our universities: cyber attacks and major incidents in the spotlight
The main topics of discussion at itSMF UK’s recent sector spotlight on the higher education sector were cybersecurity and major incidents: the showstoppers for which we all rigorously plan but hope to avoid. Mark Temple considers what we can learn from the experiences of the presenters.