Community of Practice – Joint event – ITSM Maturity Assessments
Everything you’ve always wanted to know about process maturity assessments and IT Service Management, but were afraid to ask. The majority of us will have experienced a maturity assessment at some stage of our IT Service Management career. The assessment. The maturity score from 1 to 5. The report. Then what?
Community of Practice – Design and Transition Meeting
Cloud transformation – On Premise based Services and the transition to Cloud Services
Community of Practice – Design and Transition Meeting
An informal catch up and open discussion with the Design and Transition chair and community members.
Community of Practice – Design and Transition Meeting
An informal catch up and open discussion with the Design and Transition chair and community members.
Community of Practice – Design and Transition Meeting
In this CoP Design and Transition meeting we will be discussing Quality Assurance in SIAM & Transition
Community of Practice – Management of Service Meeting
An informal 30 minute catch up between the Community Chair and members which will allow for open questions and answers, and a chance to provide feedback on future CoP plans including which topics we will cover and early drafts of our ITSM22 Conference session.
Community of Practice – Management of Service Meeting
In this meeting we will review Service and Management Reporting.
Community of Practice – Management of Service Meeting
Asset Management and the CMDB in a cloud environment.
Community of Practice – Management of Service Meeting
We will be looking at Benefits Management and if it is still required?
Community of Practice – Management of Service Meeting
We will be looking at Performance Management and the use of XLAs, SLAs and KPIs
Community of Practice – Management of Service Meeting
This will be a planning session and will give all CoP members the opportunity to shape and improve the meetings this year.
Community of Practice – Design and Transition Meeting
This meeting will be a catch up where we will review 2021 and looking forward to prioritise COP activities for the coming year.
