Online Masterclass – Post Incident Review
Join us for this Kepner-Tregoe masterclass, designed for Major Incident Managers and Problem Managers and delivered over two days via WebEx.
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Join us for this Kepner-Tregoe masterclass, designed for Major Incident Managers and Problem Managers and delivered over two days via WebEx.
This session focuses on demystifying what digital transformation really is in plain and simple terms, what role Service Management plays, and what practical steps you can start taking as a service management professional to enable successful digital transformation in your organisation today.
This online forum brings together a line-up on popular industry experts – Duncan Watkins of Forrester, Dave D’Agostino of Nexthink, Sami Kallio of Happy Signals and independent consultant and author Barclay Rae – to explore the best ways to manage customer and employee experience in the future. The event will also include break-out discussions to give attendees the chance to share their particular interests and concerns.
This online forum brings together a line-up on popular industry experts – Duncan Watkins of Forrester, Dave D’Agostino of Nexthink, Sami Kallio of Happy Signals and independent consultant and author Barclay Rae – to explore the best ways to manage customer and employee experience in the future. The event will also include break-out discussions to give attendees the chance to share their particular interests and concerns.
This webinar showcases the business benefits of the Intel vPro Platform in the current uncertain climate, the long-term benefits of the technology and gives an insight into some free and under-used tools already available to IT organisations.
IT Service Continuity Management (ITSCM) addresses the gaps in the traditional disaster recovery approach by introducing layers of resilience that provide higher levels of protection. Attend this masterclass to understand how to fine-tune your organisation's approach to IT resiliency.
To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead, attend this event and learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations.
This masterclass will explore how to improve an existing service catalogue, or get started with a new one. We will discuss what a service catalogue is, why you need one, what the benefits are, and ensure that you take away the knowledge you need to achieve success in your organisation.
There are many confusing perspectives on what Kanban is and is not. Is it a software delivery practice? I’m using a task board to describe work, am I using Kanban? Is it a more advanced version of Scrum? This session will answer all of these questions and many more.
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more END to END Service Management approach.
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
This session focuses on defining what agile means in the context of service management, why it is a digital transformation imperative, and how you as a service management professional can start your agile transformation in a very practical way.
Whether you are designing an IT operating model, a Service Management operating model or an operating model for an individual product or service, the Operating Model Canvas and its accompanying tools will help you.
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Tel: +44 (0) 118 918 6500
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