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Webinar – Getting started with Digital Transformation / Evolution

September 11, 12:00 pm - 1:00 pm

There has been a tremendous amount of noise around the topic of digital transformation over the last three years. You and your organisation may already be amidst transformations or maybe your organisation hasn’t started the journey at all.

This session will help you no matter where you are in your journey as it is focused on demystifying what digital transformation really is in plain and simple terms, what role Service Management plays in digital transformation and evolution, and what practical steps you can start taking as a service management professional to enable successful digital transformation in your organisation today.


With over 16 years of experience in the Service Management Richard de Kock currently works for Microsoft where he has been assisting organisations in modernising their cloud strategies, operating models and cloud capabilities. Across the tenure of his career Richard has engaged organisations of all sizes across the globe in a variety of industry verticals to resolve complex strategic and operational challenges using a multitude of frameworks and standards.

Richard is an award-winning consultant who holds a Master of Science degree in Service Management from Northampton University in England and specialised in digital transformation practices and capabilities. Richard is currently authoring the ITIL 4 Digital & IT Strategy book and has co-authored VeriSM: Unwrapped and Applied released in 2018.

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.

Please register using the link below and access details will be sent to you 48 hours before the webinar start date. A recording of the webinar will be available here 24 hours after the live event.



September 11
12:00 pm - 1:00 pm
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itSMF Events Team
+44 (0)118 918 6500
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