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Our next free member event in the South West and Wales region will take place at the Land Registry offices in Plymouth. With a focus on Agile Service Management the event will provide an opportunity for members to gather with other practitioners to share experiences and listen to guest speakers. |
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Shift Left in ITSM is the concept of moving the activity of providing resolution support as close to the front line and customer as possible. By doing so, reducing wait time for customers, simplifying support activity, and reducing the actual cost of dealing with an incident. Sound appealing? Click through! |
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Join us in conjunction with Forrester Research for an event on customer experience (CX) in the digital world, taking a strategic view of digital CX, helping CIOs and heads of service management to shape and deliver world-class customer-centric solutions and the teams needed to deliver them. |
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This workshop will explore how to improve an existing, or get started with a new, service catalogue. We will discuss what a service catalogue is, why you need one, what the benefits are, and ensure that you take away the knowledge you need to achieve success in your organisation. |
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Our next free member event in Scotland will take place at the University of Glasgow. Featuring two presentations and a DevOps simulation, the event will also provide plenty of networking opportunities. See the agenda here. |
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FREE for itSMF UK members, join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with speakers from Bupa, The Salvation Army, Vodafone and PeopleCert.
17 September, 09:30 – 16:30