This masterclass is a hands-on practical event designed to help you understand the right experience measures for your business and how you can follow a 9-step approach to build your experience level agreements.
Designed for those responsible for creating effective Post-Incident review reports, this event offers a straightforward way to show the relationships between a variety of different causal factors, in a practical case-led event.
Few industry sectors have felt the impact of the changing business world as much as financial services. In this sector spotlight, we focus on some of the key service management opportunities and challenges facing our banks and financial institutions as they embrace artificial intelligence and digital transformation, respond to the requirement for DORA compliance and […]
A lunch and learn session when you can nibble on your sandwiches and learn how Computacenter and Brillio solved the “problem” issue.
Availability and Capacity Management are often overlooked and undervalued within an organisation. This event will focus on the areas you need to consider in making sure that your business can maintain its IT operations and yet still grow when needed without any surprises.
Experience Management & XLAs - open to all and FREE for itSMF UK members, join us on the 4 July at Mercedes-Benz World for XLA24!
This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.
Join us at Alton Towers Hotel, to experience rapid change in a safe, simulated environment, whilst deploying technologies, improving processes and achieving success.
ITIL 4 has brought the concept of value streams in the centre of service management. Indeed, service management practices only create value in the context of organization-wide value streams, never in isolation.
Whether you are looking at Service Management from an IT or Enterprise-wide perspective, we live in interesting times. Come and join your peers for a face-to-face meet up hosted by the University of Dundee where we’ll hear real-world examples of developments in AI, UI and ESM, and have plenty of time for networking too.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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